Know Before You Go
01
Cancellation/No-Show Policy
Strict 16-hour policy; cancel via your MindBodyOnline (MBO) account or email us at info@brightstarpilates.com 16 hours prior to the start time of the class. Late cancels incurs a forfeited class with exceptions for illness or quarantine. Failure to attend a class without providing prior explanation will result in a $15 fee.
02
Studio Entry
Group class entrance is at 493 Sanchez St. Private session entrance is at 495 Sanchez St. Please arrive no more than 5 minutes early and remove shoes, sanitize hands, and use cubbies!
03
Clothing & Changing Facilities
Please wear clothes you can easily move in and socks to class, preferably with sticky soles. Find great options for socks online or check with us; we often have them for sale by the front desk. We have 1 bathroom and a dressing room for your convenience.
04
COVID-19 Safety
While we don't mandate proof of vaccination or masks, we highly recommend both. Our vaccinated instructors may wear masks based on personal preferences.
05
Best Practices
Please prioritize your safety; meet with a private instructor if you have specific health concerns. Instructors may restrict class entry for your safety. Introduce yourself, discuss any injuries, and ask for guidance on equipment if needed.
